Initial state
Control intent existed, but documentation and retained artifacts were fragmented across teams and tools.
Intervention
- Created a control-by-control evidence registry tied to accountable owners.
- Normalized screenshot, ticket, and log collection standards.
- Introduced monthly evidence quality reviews and missing-artifact SLAs.
Business impact
- Reduced last-minute remediation pressure before external reviews.
- Improved confidence in readiness reporting to executive stakeholders.
- Made onboarding and handoffs faster through standardized artifacts.